Support

Everything about BOTANVÈ, answered.

Filtration, fit, shipping, and cartridge care — if you don't find it here, WhatsApp us or email support@botanve.co.

Product

Stage 1 — KDF-55 Media: high-purity copper-zinc alloy that removes chlorine, heavy metals (lead, mercury, arsenic, copper), and inhibits bacterial growth through a redox reaction.
Stage 2 — Calcium Sulfate Balls: softens hard water by neutralising excess calcium and magnesium ions — the minerals responsible for dry skin, brittle hair, and limescale build-up.
Stage 3 — ACF Rod: high-surface-area activated carbon fibre that adsorbs chloramines, THMs, VOCs, and eliminates chlorine odour.

Chlorine & chloramines (up to 99%), heavy metals (lead, mercury, arsenic, copper, cadmium), hard water minerals, trihalomethanes (THMs), VOCs, and chlorine odour — completely eliminated.

Basic filters typically use a single carbon stage and only remove some chlorine and odour. BOTANVÈ uses 3 dedicated stages — adding KDF-55 for heavy metal removal and Calcium Sulfate Balls for hard water softening. The ACF Rod also outperforms basic granular carbon in adsorption capacity.

No. BOTANVÈ is engineered for full flow rate — the filter housing has a wide internal diameter to prevent pressure drop. Over 95% of customers report zero perceptible difference in water pressure.

BOTANVÈ uses model SF-20068B (Black) and SF-20068W (White).

Installation

Yes. BOTANVÈ uses a universal G1/2 inch thread — the global standard used in virtually every shower arm, covering GROHE, Hansgrohe, and the vast majority of bathroom fixtures.

Remove your existing shower head (unscrew counter-clockwise), thread BOTANVÈ onto the shower arm hand-tight, reattach your shower head onto the BOTANVÈ outlet, then flush with cold water for 30 seconds. Under 2 minutes, no tools required. Full how-it-works guide →

Yes. BOTANVÈ fits inline between your shower arm and any type of shower head — fixed, handheld, or rain-head — as long as the connection uses a standard G1/2 thread.

Shipping & returns

Abu Dhabi & UAE: 1–2 business days. Sharjah, Ajman, RAK, Fujairah: 2–3 business days. Orders placed before 2pm are dispatched same day, with a WhatsApp tracking notification once dispatched.

Yes — free standard delivery on all orders across the UAE, minimum order value of AED 150.

Reach us directly: WhatsApp +971 50 814 6571 or email support@botanve.co. We'll resolve any issue quickly.

Health & safety

Yes. BOTANVÈ is safe for newborns, children, pregnant women, and people with sensitive skin or eczema. All three filter media are suitable for daily family use.

UAE tap water is heavily mineralised — high in calcium and magnesium ions, which cause water hardness. That same hardness strips natural oils from skin and hair, clogs follicles, and leaves a residue that makes skin feel dry and tight after showering. BOTANVÈ's Calcium Sulfate Balls stage specifically targets this.

Filter replacement

Replace the cartridge every 3 months for best performance. After that the media begin to saturate. Signs it's time: reduced flow, a faint chlorine smell returning, or skin/hair feeling less soft.

Unscrew the housing from the shower arm, twist the end cap counter-clockwise to open, remove the spent cartridge, insert the new one, then reassemble. About 2 minutes. Shop replacement cartridges →

The filter media gradually saturate and lose effectiveness. No harm done, but you'll notice diminishing results — a faint chlorine smell may return and skin/hair may feel less soft. Replacing on schedule keeps it working at full capacity.

Still have a question?

Our team is available 9am–9pm UAE time, 7 days a week.

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