Terms of service

SIFAA — Terms of Service

Last updated: June 2026

Welcome to SIFAA (sifaastore.com). By accessing or purchasing from our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. About SIFAA

SIFAA is a UAE-based e-commerce brand selling premium filtered shower heads and replacement filter cartridges. Our products are designed specifically for UAE hard water conditions.

Brand: SIFAA (سِفَاء)

Website: sifaastore.com

Email: sifaasolutions@gmail.com

WhatsApp: +971 50 814 6571

Location: Abu Dhabi, United Arab Emirates

2. Eligibility

By using this website and placing an order you confirm that:

You are at least 18 years of age

You are located in the United Arab Emirates or an eligible delivery region

The information you provide during checkout is accurate and complete

3. Products

All product descriptions, images, and specifications are provided in good faith and are as accurate as possible

Product colours may appear slightly different on screen due to display settings

We reserve the right to modify or discontinue products at any time

Filter cartridge life estimates (3 months / 10,000 litres) are approximate and may vary depending on usage and water quality

4. Pricing

All prices are displayed in UAE Dirhams (AED) and include VAT where applicable

Prices are subject to change without notice

The price at the time of your order confirmation is the price you will be charged

Promotional discount codes are subject to terms and cannot be combined unless stated

5. Orders

All orders are subject to availability and confirmation

We reserve the right to cancel any order at our discretion and issue a full refund

You will receive an order confirmation by email or WhatsApp after placing your order

Please ensure your delivery address and contact number are correct at the time of ordering

6. Payment

We accept the following payment methods:

Cash on Delivery (COD) — available across all UAE Emirates

Credit and debit cards (Visa, Mastercard)

Online payment via secure payment gateway

SIFAA does not store your card details. All card payments are processed through a secure, PCI-compliant payment gateway.

7. Delivery

We deliver across all 7 UAE Emirates

Standard delivery takes 2-5 business days

Free delivery on orders over AED 150

Delivery times are estimates and may vary during peak periods or public holidays

SIFAA is not responsible for delays caused by the courier company or circumstances beyond our control

8. Returns and Refunds

Returns and refunds are governed by our separate Refund & Return Policy available at sifaastore.com/pages/refund-policy. Key points:

7-day return window from date of delivery

Items must be unused and in original packaging

9. Warranty

SIFAA products are warranted against manufacturing defects for 30 days from the date of delivery

This warranty does not cover damage caused by improper installation, misuse, or normal wear and tear

To claim a warranty replacement contact us via WhatsApp or email with photos of the defect

10. Intellectual Property

All content on sifaastore.com including text, images, logos, and product designs is the property of SIFAA

You may not reproduce, distribute or use any content from this website without prior written permission

The SIFAA name, logo and Arabic mark (سِفَاء) are brand identifiers of SIFAA

11. Limitation of Liability

SIFAA products are designed to improve water quality for showering purposes only and are not intended for drinking water filtration

SIFAA is not liable for any health claims beyond what is stated in our product descriptions

Our maximum liability to you in any circumstances is limited to the value of your order

12. Privacy

We collect your name, contact number, email address and delivery address solely for the purpose of processing and delivering your order. We do not sell or share your personal data with third parties. For full details see our Privacy Policy at sifaastore.com/policies/privacy-policy.

13. Governing Law

These terms are governed by the laws of the United Arab Emirates. Any disputes will be subject to the jurisdiction of the courts of Abu Dhabi, UAE.

14. Changes to Terms

SIFAA reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the new terms.

15. Contact Us

If you have any questions about these terms please contact us:

WhatsApp: +971 50 814 6571

Email: sifaasolutions@gmail.com

Website: sifaastore.com/pages/contact-us

Customer service available Saturday to Thursday, 9am–6pm UAE time.