Returns & Exchanges
Returns & Exchanges
We stand behind
every order
Not completely satisfied? Returns and exchanges are simple — no hassle, no complicated process, handled over WhatsApp.
Our promise
7
7-Day Return Policy
You have 7 days from delivery to request a return or exchange on any BOTANVÈ order — no questions asked.
Conditions
What we accept
✓Within 7 days of delivery
✓Original condition & packaging
✓Order number as proof of purchase
✕Used cartridges (hygiene reasons)
Process
Return in 4 steps
2
We confirm your return
Reviewed and confirmed within one business day.
3
Pickup or drop-off
We arrange collection from your address, or provide a drop-off point.
4
Refund processed
5–7 business days to your original payment method. COD orders refunded via bank transfer.
Damaged or defective?
Free replacement, same day
If your order arrives damaged or defective, we send a free replacement immediately — no need to return the original. Just send a photo via WhatsApp and it's sorted the same day.